OUR SERVICES
How do the PupMatcher services fit together for pet retailers?
Each service stands alone. Together, they cover the end-to-end lifecycle of a puppy lead — from the first inbound call, through the marketing follow-up, to the overflow hours when a live agent can't pick up. Operators engage us on any single line or across all three.
How does the PupMatcher call-center operation work?
This is where pickup speed, qualification, objection handling, booking execution, and handoff discipline get tightened first.
WHAT'S INCLUDED
- Inbound engagement — first-ring pickup during staffed hours, full scripting tied to your pricing and breed availability.
- Lead processing — every lead tagged, scored, and routed back to your store with booking details locked in.
- Outbound recovery — second-touch and third-touch callbacks on missed or abandoned leads.
- Appointment confirmation — automated and human-confirmed holds within 90 minutes of booking.
- Daily operational reporting — dashboards showing call volume, book rate, agent scoring, cohort trends.
Our evaluation framework
Every call is scored 0–100 across seven categories:
We monitor every call, review what went right and wrong, coach in-house, and reinforce technique with outside sales consultants who know pet retail. Agents scoring below 70 on any category are coached within 24 hours so weak patterns get corrected before they spread.
How do marketing programs connect to live inventory and lead stage?
A marketing program only works if it knows what you have to sell today and where each lead is in the decision cycle. We run campaigns against your live inventory and lead pipeline — not against a generic template.
WHAT'S INCLUDED
- Email marketing — lead-stage sequences, breed-availability announcements, re-engagement campaigns.
- SMS and text outreach — short-form follow-up and appointment confirmation flows, compliant with TCPA consent handling.
- Social media content programs — a standing cadence of posts reflecting current inventory and seasonal promotions.
- Brochure and promotional material design — print and digital assets coordinated with the in-store experience.
- Campaign reporting — per-channel attribution tied back to call volume and book-rate impact.
When does AI-supported coverage make the most sense?
Slyck AI is a voice-AI agent platform that handles inbound and outbound calls 24/7. We partner with Slyck AI to cover overflow, after-hours, and high-volume outbound campaigns that would otherwise exceed human capacity. The AI runs your script, books appointments into your calendar, and escalates anything outside its confidence threshold to a live human on the team.
WHAT'S INCLUDED VIA THE PARTNERSHIP
- Overflow call handling when live agents are at capacity.
- After-hours and weekend coverage — lead calls answered at 2am Sunday the same as Tuesday at 11am.
- Outbound campaign execution — rapid-cadence follow-ups at volumes beyond human throughput.
- Automated appointment booking into your existing calendar system.
- Clean handoff to a human agent or to you directly on anything outside the AI's defined scope.
Learn more about Slyck AI
Slyck AI is an independent voice-AI platform; PupMatcher is a deployment and operations partner. Product details, pricing, and technical documentation live on the Slyck AI site.
Explore Slyck AI Voice and book a demo →SERVICE FAQ
Questions operators ask before they hand off lead flow.
How does the PupMatcher call-center operation work?
PupMatcher handles inbound lead calls, outbound recovery, appointment confirmation, and reporting through a trained team that scores and coaches every call.
How do marketing programs connect to live inventory and lead stage?
PupMatcher ties email, SMS, and content flows to what the store can actually sell now and where each lead sits in the decision cycle.
When does Slyck AI make the most sense?
The Slyck AI partnership is strongest for after-hours, overflow, and high-volume outbound windows where a live team cannot physically cover every touchpoint.